Refund policy
Return and Refund Policy
Last updated: November 2, 2026
Thank you for purchasing from Northern Lights Photography!
This policy applies to all digital products sold through our online shop, including downloadable photography ebooks and educational guides. We do not sell or ship physical products.
1. Digital Products
All products are delivered digitally. After a successful payment, you will receive access to your purchased product through a download link or other electronic delivery method.
Please ensure that you provide a correct email address when placing your order and that your device supports the file format specified in the product description.
2. Right of Withdrawal
Your statutory consumer rights depend on your country of residence and the applicable consumer protection laws.
For customers in Iceland, the European Economic Area and the European Union, a 14-day right of withdrawal generally applies to online purchases.
However, the right of withdrawal may not apply to digital content that is not supplied on a physical medium once delivery has begun, provided that you have:
- Expressly consented to the immediate delivery of the digital content.
- Acknowledged that you will lose your right of withdrawal once delivery begins.
- Received confirmation of your consent and acknowledgement on a durable medium, such as an email.
Where these legal requirements have not been fulfilled, your statutory right of withdrawal remains unaffected.
For customers in the United Kingdom and other countries, the applicable local consumer protection laws will apply.
3. Refunds and Cancellations
Once digital content has been supplied and the applicable legal requirements for the exclusion of the right of withdrawal have been fulfilled, we generally cannot offer refunds for:
- Change of mind after purchasing.
- Accidental purchases.
- Personal preferences or expectations that differ from the product.
- Products that have been successfully downloaded or accessed.
However, nothing in this policy limits your statutory rights. You may still be entitled to a refund or another legal remedy where required by applicable law.
4. Defective Products and Technical Issues
We want you to receive and enjoy the digital product you have purchased.
If you experience any problems, please contact us. This includes situations where:
- Your download link does not work.
- The downloaded file is corrupted or incomplete.
- You cannot access the purchased content due to a technical problem.
- The product is materially different from its description.
- You have been charged more than once for the same purchase.
We will make reasonable efforts to resolve the issue, for example by restoring access or providing a replacement file.
If the issue cannot be resolved, you may be entitled to a refund, price reduction or another appropriate remedy under applicable consumer protection laws.
5. Refund Processing
Where a refund is approved or required by law, it will generally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
You will receive confirmation by email once your refund has been processed.
6. How to Contact Us
If you have questions about this policy, need assistance with a download or wish to request a refund, please contact us:
Northern Lights Photography
Email: studio.anneisa.frames@gmail.com
Please include your order number and a brief description of the issue so that we can assist you as efficiently as possible.
We aim to respond to all enquiries as soon as reasonably possible.
7. Your Consumer Rights
Nothing in this policy excludes, restricts or limits any mandatory consumer rights or legal remedies available to you under applicable law.
If any provision of this policy conflicts with mandatory consumer protection legislation, the applicable legal provisions will take precedence.